Terms of service
Introduction
These Terms of Service govern your access to and use of the Ovalliving website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced on our website, subject to any mandatory consumer rights and protections that apply under applicable law.
About Ovalliving
Ovalliving is an independent online retailer operated from Germany. Our online store offers clothing, shoes, hats, and bags and primarily serves customers in the United States.
Website Use
You may use our website only for lawful purposes and in accordance with these Terms of Service.
You agree not to misuse the website, interfere with its operation or security, attempt to gain unauthorized access to any system or account, submit fraudulent information, or use the website in a manner that violates applicable law or the rights of others.
Product Information
We make reasonable efforts to provide accurate product descriptions, images, sizes, colors, materials, prices, availability, and other product information.
However, product colors and appearance may vary depending on your device, display settings, lighting, photography, or other factors. Minor differences between product images and the actual product may therefore occur.
Where product-specific information is provided on a product page, customers should review that information before placing an order.
Product Availability
Product availability may change at any time. We reserve the right to limit quantities or decline an order when a product is unavailable, incorrectly listed, or cannot reasonably be supplied.
If an order cannot be fulfilled after it has been placed, we will take appropriate steps to notify the customer and, where applicable, issue a refund for amounts paid for the unavailable product.
Prices and Currency
Product prices are displayed according to the market or country selected on our website.
For customers shopping in the United States, prices are displayed in U.S. dollars (USD) when the United States market is selected.
For other markets, prices may be displayed in the applicable local currency.
The applicable product price and any applicable charges will be displayed during checkout before you submit your order.
Orders
When you submit an order, you are requesting to purchase the products selected in your order.
All orders are subject to product availability, successful payment authorization, verification, and acceptance by Ovalliving.
We may decline or cancel an order when necessary, including where payment cannot be authorized, product information or availability is incorrect, or an order presents a reasonable security or fraud concern.
If we cancel an order after payment has been received, we will provide an applicable refund for the canceled order or affected items.
Payment
Available payment methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal, subject to availability at checkout.
Payments are processed through Shopify and applicable third-party payment service providers.
Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Payment authorization, security verification, product availability, or other circumstances may affect the time required before an order enters processing.
Shipping
After an order has been processed, the estimated shipping transit time is 6–9 business days.
Shipping times are estimates and are not guaranteed delivery dates. Carrier operations, customs procedures, weather, public holidays, incorrect delivery information, and other circumstances outside our reasonable control may cause delays.
For additional information, please review our Shipping Policy.
Returns and Refunds
Eligible items may be returned within 30 days after delivery, subject to the requirements described in our Return & Refund Policy.
Customers are responsible for return shipping costs for eligible returns, except where otherwise required by applicable law or where the return is due to an issue for which Ovalliving is responsible.
Ovalliving does not charge a restocking fee.
Please contact us before sending a return so that we can provide the applicable return instructions.
Refund Processing
After a returned item is received, we will review and process the return within 1–3 business days.
Approved refunds are issued to the original payment method unless otherwise required or permitted by applicable law.
After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Customer Information
When placing an order or using certain features of our website, you may be required to provide accurate and complete information, including contact, billing, and shipping information.
You are responsible for ensuring that information provided to us is accurate and up to date.
Our collection and use of personal information are described in our Privacy Policy.
Intellectual Property
Unless otherwise indicated, the content of the Ovalliving website, including text, graphics, logos, images, product content, page designs, and other materials, is owned by Ovalliving or used by Ovalliving with permission or other applicable rights.
You may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use website content without appropriate authorization, except where permitted by applicable law.
Third-Party Services
Our website may rely on third-party services to support functions such as payment processing, website operation, shipping, fulfillment, security, or other business services.
Third-party services may be subject to their own terms and policies. Ovalliving is not responsible for the independent terms, policies, or practices of third-party services solely because those services are operated by third parties, except to the extent required by applicable law.
Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Website availability may be affected by maintenance, technical issues, third-party services, network conditions, security incidents, or other circumstances.
Errors and Corrections
We may correct typographical errors, inaccuracies, omissions, or other errors in product information, pricing information, or other website content when such errors are identified.
If an order is affected by a material error in product information or pricing, we may contact the customer to determine the appropriate next steps, subject to applicable law.
Prohibited Activities
You may not use the website to engage in unlawful activity, fraud, abuse, unauthorized access, interference with website security, or activity that could reasonably damage the website, our services, or the rights of others.
Limitation of Liability
To the maximum extent permitted by applicable law, Ovalliving will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.
Nothing in these Terms of Service limits or excludes liability or consumer rights that cannot lawfully be limited or excluded under applicable law.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms of Service, or infringement of the rights of others.
This provision does not apply to the extent that applicable law prevents such responsibility from being imposed.
Governing Law
These Terms of Service are subject to applicable law.
Nothing in these Terms of Service is intended to deprive consumers of mandatory rights or protections provided by the laws that apply to their purchase or use of our website.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.
When changes are made, the revised Terms of Service will be posted on this page and the Last Updated date will be updated accordingly.
Contact Us
If you have questions about these Terms of Service, please contact us:
Email
hello@ovalliving.com
Phone
+49 30 3108863
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM Central Time (CT)
Business Address
Hallestraße 55
38124 Braunschweig
Germany
Last Updated
September 14, 2026
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