Shipping policy
Shipping Overview
Ovalliving ships orders to customers in the United States and other destinations where shipping is available.
We aim to provide clear shipping information so that customers can understand the expected order processing and shipping time before placing an order.
Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing time refers to the time required to review, prepare, and process an order before it is handed over for shipment.
Orders may require additional processing time in certain circumstances, including payment verification, security checks, product availability, or other circumstances that may affect order processing.
Estimated Shipping Time
After an order has been processed, the estimated shipping transit time is 6–9 business days.
The shipping transit time is an estimate and is not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather, public holidays, transportation disruptions, and other circumstances that may affect delivery.
Accordingly, the normal estimated timeframe consists of 1–3 business days for order processing followed by approximately 6–9 business days for shipping transit.
Shipping Cost
We currently offer free standard shipping on eligible orders to available destinations.
No standard shipping fee will be charged for eligible orders covered by this arrangement.
If a special shipping charge applies to a particular order, shipping method, or destination, the applicable charge will be disclosed at checkout before you submit your order.
Shipment Tracking
Where tracking information is available for your shipment, it may be provided after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives and scans the shipment.
Once tracking information is available, customers can use it to monitor the shipment's progress.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Delays or delivery problems caused by incorrect, incomplete, or outdated address information provided by the customer may not be our responsibility, except where otherwise required by applicable law.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will review whether the information can still be updated before the order is processed or shipped.
Shipping Delays
Estimated shipping times may be affected by circumstances beyond our reasonable control, including carrier delays, customs processing, severe weather, public holidays, transportation disruptions, incorrect address information, or other unforeseen events.
Such circumstances may result in delivery taking longer than the estimated shipping period.
International Shipping and Customs
Depending on the destination, an order may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country or applicable authorities.
Applicable customs duties, import taxes, or similar government-imposed charges are determined by the destination country and may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
Customers are responsible for providing accurate information required for delivery and, where applicable, complying with the import requirements of their destination.
Undeliverable or Returned Shipments
If a shipment cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue attributable to the recipient, please contact us so that we can review the available options.
Additional shipping or reshipment costs may apply where permitted by applicable law and depending on the circumstances.
Lost or Damaged Shipments
If you believe your shipment has been lost, significantly delayed, or damaged during transportation, please contact us with your order number and relevant delivery information.
We will review the available shipment information and, where appropriate, work with the applicable carrier or service provider to determine the next steps.
If an item arrives damaged, please contact us and provide photographs or other relevant information when reasonably requested so that we can review the issue and determine an appropriate resolution.
Contact Us
If you have questions about shipping or the status of an order, please contact us:
Email
hello@ovalliving.com
Phone
+49 30 3108863
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM Central Time (CT)
Business Address
Hallestraße 55
38124 Braunschweig
Germany
Last Updated
September 14, 2026
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