Refund policy
Return Period
We accept eligible returns within 30 days after the date your order is delivered.
If you would like to return an item, please contact us before sending it back. This allows us to provide the applicable return instructions and helps ensure that your return can be properly identified and processed.
Return Conditions
To be eligible for a return, an item should generally be in its original condition, unworn, and unused, with original tags and packaging where applicable.
Items that have been worn, used, washed, damaged, or altered, or that do not have applicable original tags or packaging, may not be eligible for a return or refund, except where a different remedy is required by applicable law.
How to Request a Return
To request a return, please contact us at hello@ovalliving.com and provide your order number and the item or items you would like to return.
We will review your request and provide the applicable return instructions.
Please do not send a return before contacting us and receiving the applicable return instructions.
Return Shipping Costs
Customers are responsible for the cost of return shipping for eligible returns, except where the return is required because of an issue for which Ovalliving is responsible or where applicable law provides otherwise.
Return shipping costs are not refundable unless the return is required because the item was incorrect, damaged, defective, or otherwise due to an issue for which Ovalliving is responsible, or unless applicable law requires otherwise.
No Restocking Fee
Ovalliving does not charge a restocking fee for eligible returns.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs or other information that may help us review the issue.
After reviewing the circumstances, we will provide an appropriate resolution based on the circumstances and applicable law.
Return Address
Once your return has been approved and the applicable return instructions have been provided, the return may be sent to:
Hallestraße 55
38124 Braunschweig
Germany
Please do not send a return without first contacting us, as return instructions may vary depending on the order and circumstances.
Return Processing
After we receive your returned item, we will review and process the return within 1–3 business days.
Processing time begins after the returned item has been received by us.
Refunds
Once a return has been approved, the applicable refund will generally be issued to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.
The refund amount may exclude non-refundable return shipping costs where applicable.
After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Late Returns
Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.
Non-Returnable Items
Certain products may not be eligible for return because of their nature, condition, hygiene considerations, or other applicable exceptions. Any applicable product-specific return restriction will be disclosed where required.
Consumer Rights
This Return & Refund Policy does not limit or exclude any mandatory consumer rights that apply under applicable law.
Where applicable law provides a statutory right to cancel, return, refund, repair, replacement, or another remedy, those rights remain unaffected by this policy.
Contact Us
If you have questions about a return or refund, please contact us:
Email
hello@ovalliving.com
Phone
+49 30 3108863
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM Central Time (CT)
Business Address
Hallestraße 55
38124 Braunschweig
Germany
Last Updated
September 14, 2026
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