Privacy policy
Introduction
Ovalliving respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how personal information may be collected, used, disclosed, and retained when you visit our website, place an order, contact us, or otherwise interact with our online store.
Information We Collect
Depending on how you use our website, we may collect information such as your name, email address, phone number, billing address, shipping address, order information, and other information that you voluntarily provide to us.
When you contact us, we may also retain information contained in your communications with us, including information necessary to respond to your request or provide customer support.
Order Information
When you place an order, we collect and process information necessary to accept, process, fulfill, deliver, and provide support for your purchase. This may include your contact information, shipping information, billing information, purchased products, order amount, and order history.
Payment Information
Payments are processed through Shopify and applicable third-party payment service providers. Depending on the payment method selected, your payment information may be processed directly by the relevant payment provider.
Ovalliving does not intentionally store complete payment card numbers on our own systems.
Device and Usage Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, operating system, referring pages, pages viewed, and information about how you interact with our website.
This information may be used to maintain website functionality, improve performance, understand website usage, support security, and help prevent fraudulent or unauthorized activity.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping functionality, understand website usage, improve our services, and measure marketing performance where applicable.
The cookies and similar technologies used may vary depending on your device, browser, selected market, consent preferences, and applicable law.
Where consent is required, applicable cookies or similar technologies will be used in accordance with the choices and permissions available to you.
How We Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders.
- Processing payments and preventing fraudulent transactions.
- Providing customer service and responding to inquiries.
- Managing returns, refunds, and other order-related requests.
- Communicating with you about your orders and our services.
- Maintaining and improving website functionality and performance.
- Protecting the security of our website and services.
- Complying with legal, regulatory, accounting, and other applicable obligations.
- Analyzing website activity and measuring marketing or advertising performance where applicable.
Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing personal information, the applicable legal basis may include the performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent, depending on the purpose and circumstances of the processing.
Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Shopify and Service Providers
Our online store is operated using Shopify. Shopify and other applicable service providers may process information as necessary to provide services such as website hosting, payment processing, order management, fraud prevention, customer support, shipping, fulfillment, analytics, and other business functions.
Service providers may process information in accordance with their own privacy policies and applicable legal requirements.
Shipping and Fulfillment
Information necessary to fulfill and deliver an order may be shared with applicable shipping, delivery, fulfillment, or other service providers involved in completing your purchase.
This may include your name, shipping address, contact information, order details, and other information reasonably necessary to complete delivery.
Analytics and Advertising
Where applicable, Ovalliving may use analytics, advertising, or campaign measurement services to understand how visitors interact with our website, evaluate the performance of marketing activities, and improve our products and services.
The availability and use of these services may vary by market and may be subject to applicable consent requirements.
Information Sharing
We may disclose personal information to service providers and business partners when reasonably necessary to operate our website, process orders, process payments, provide shipping and fulfillment services, provide customer support, maintain security, prevent fraud, measure performance, or comply with legal obligations.
We do not sell personal information to third parties for money.
Depending on applicable law, certain forms of disclosure or sharing of personal information for purposes such as targeted advertising may be treated differently from a traditional sale of personal information.
Legal and Security Disclosures
We may disclose information where reasonably necessary to comply with applicable law, legal process, governmental requests, enforce our terms, protect our rights, investigate suspected fraud or abuse, or protect the safety and security of our customers, website, or services.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal compliance, dispute resolution, fraud prevention, and security.
The applicable retention period may vary depending on the type of information and the purpose for which it is processed.
Data Security
We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
International Data Processing
Ovalliving is operated from Germany and primarily serves customers in the United States. Because our website and service providers may operate across different countries, personal information may be processed in countries other than your country of residence.
Where required by applicable law, appropriate safeguards will be used for applicable international transfers of personal information.
Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction of processing, objection to certain processing, or portability of your information.
You may also have rights concerning certain marketing communications or the use of cookies and similar technologies.
To submit a privacy-related request, please contact us using the information provided below.
Where applicable law provides a right to lodge a complaint with a data protection or privacy supervisory authority, you may also exercise that right.
Do Not Sell or Share Requests
Where applicable law provides you with a right to opt out of certain forms of personal information sharing, sale, or targeted advertising, you may submit a request by contacting us at hello@ovalliving.com.
We will review and handle the request in accordance with applicable law.
Children's Privacy
Our website is not intended to knowingly collect personal information directly from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can review the matter and take appropriate action.
Third-Party Websites
Our website may contain links or references to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of third parties before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
When changes are made, the revised policy will be posted on this page and the Last Updated date will be updated accordingly.
Contact Information
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:
Email
hello@ovalliving.com
Phone
+49 30 3108863
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM Central Time (CT)
Business Address
Hallestraße 55
38124 Braunschweig
Germany
Last Updated
September 14, 2026
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